Privacy Policy
We recognize that you may be concerned about how we collect, use, and disclose your personal information. Your privacy is very important to us, and this Privacy Policy explains the information that we, Adams Heating and Cooling, collect from you, how it is used, and how it is protected.
By using our website, https://www.adamshc.com/, you agree to the practices described in this policy.
Information Collection
Non-Personal Information
We may collect non-personal information such as your domain name and IP address. This data does not personally identify you but helps us understand where visitors access our site.
We may also collect:
- Browser type and operating system
- Referring website or search engine
- Pages visited on our site and time spent on each
This information helps us improve the performance and usability of our website.
Personal Information
When you communicate with us through our website (for example, by submitting a form or requesting service information), we may collect personal details such as:
- Name, email address, and phone number
- Message content or service inquiries
We may also contact you via email to share updates, new services, promotions, or changes to this Privacy Policy.
Information Use
We use the collected data to:
- Provide, maintain, and improve our HVAC and indoor comfort services
- Respond to inquiries and deliver customer support
- Process service requests and manage appointments
- Communicate updates or promotional offers relevant to our services
Your information is used solely for our internal purposes and will not be sold or rented to third parties for marketing.
Security
We follow industry-standard security practices to safeguard your personal information during transmission and after we receive it.
- Sensitive information (such as payment data) is encrypted and transmitted securely using SSL (“https”) technology.
- Offline, only authorized employees who need information for specific roles (like billing or customer service) have access to personally identifiable data.
- Our servers storing personal data are kept in a secure environment.
Cookies
Our website uses “cookies” to enhance your browsing experience.
Cookies help us:
- Identify repeat visitors
- Streamline your experience (for example, by remembering login sessions)
- Analyze how visitors use our site
Cookies do not contain personally identifiable information. You can adjust your browser settings to refuse cookies or alert you when one is being sent.
Information Sharing
We will not sell, rent, or distribute your personal information to third parties for mass marketing or advertising.
We may, however, disclose personal data:
- To comply with legal obligations or law enforcement requests
- To protect our rights, property, or the safety of our customers
- To identify users who may misuse our website or violate applicable laws
Please remember that any personal information shared voluntarily online (for example, in public forums or comments) may be visible to others.
Text Message Compliance
Consent
Before sending any text messages, we obtain your explicit consent to receive them.
By opting in and providing your mobile number, you agree to receive SMS updates about our services, promotions, and reminders.
You may opt out anytime by replying “STOP” or contacting us directly.
Opt-Out
You can unsubscribe from text communications at any time. After opting out, you will no longer receive promotional messages—only service-related notifications if necessary.
Information Use and Security
When you opt in, we collect your mobile number and related information for SMS purposes only.
We do not share, sell, or rent this information to any third party.
We also implement security measures to prevent unauthorized access, alteration, or misuse of your data.
Links to Other Websites
Our website may contain links to other sites.
Please note that we are not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any third-party sites you visit.
Surveys and Contests
From time to time, we may conduct surveys or contests. Participation is entirely voluntary.
We may collect information such as:
- Name and contact details (for prize notifications)
- Demographic data (such as ZIP code or age)
Survey results are used to improve our website and customer satisfaction.
Cookies and Data Protection Commitment
We use cookies responsibly and never to invade your privacy. All data collected through cookies is protected under this Privacy Policy and handled with care, transparency, and compliance with applicable data protection laws.
Consent
By using our website, you consent to the terms outlined in this Privacy Policy.
If changes are made to this policy, they will be updated on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you believe we are not abiding by this Privacy Policy or have any questions, please contact us:
Adams Heating and Cooling
Phone: (269) 349-7240
Address: Attn: Privacy Officer
5593 North Riverview Dr., Kalamazoo, MI 49004